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NOW HIRING

OPERATIONS MANAGER

Classification: Part-Time, Hourly (10 hrs/week)

Pay Rate: $20.00/hour

Reports to: Founder

About Wendy Zanders, Your Declutter Coach, LLC

Wendy Zanders - Your Declutter Coach, LLC (Your Declutter Coach) is a woman- and veteran-owned and operated business based in Arizona. Wendy is a Professional Organizer who is passionate about helping special needs families like hers take their homes and papers from Overwhelmed to Simplified. 

 

Wendy draws upon her experience juggling a full work schedule, family life, and living with Attention Deficit Disorder (ADD), depression, Post Traumatic Stress Disorder (PTSD), and anxiety, as well as raising children who are living with Attention Deficit Hyperactivity Disorder (ADHD) and Sensory Processing Disorder (SPD), to understand and meet the needs of her clients and their families.

 

Wendy’s experiences allow her to recognize, empathize, and help clients who are living with mental illnesses and struggle with cluttered and disorganized homes. She knows that one size does not fit all, so she supports families with her compassionate, non-judgemental, and tailored approach. 

 

Your Declutter Coach is on a mission to help special needs families reclaim their spaces with their family in mind – and you can be part of helping us further this important mission! 

 

About the Role

As the Operations Manager, you’re a critical part of our team. You enjoy managing the day-to-day operations of a thriving and ever-changing business and are always looking for ways we can simplify, streamline, and improve efficiency. You’re never afraid to bring new ideas to the table for how we can improve the business and you see the possibilities that exist around every corner. You’re able to take big picture ideas and turn them into actionable plans that can be executed and implemented with ease. 


In this Role, You Will:

  1. Collaborate with the Founder to filter and translate intangible big picture ideas into functional goals and plans for the company that the team can easily bring to life.

  2. Continuously look for ways to improve, streamline and enhance the company’s processes, backend operations, and technical software to maximize efficiency and effectiveness and improve the overall customer experience.

  3. Execute the business vision, driving and delivering results to help us achieve and/or exceed financial and operational objectives.

  4. Identify opportunities for capital improvements across the company, including areas to improve revenue, increase margins, reduce costs, and increase profitability.

  5. Consistently demonstrate a passion for vision and values alignment, as well as focus, simplicity, and clarity across the company.

  6. Manage day-to-day operational and administrative tasks, such as: processing inquiries, scheduling meetings and client follow up communication, setting up collaborations, etc.

  7. Ensure compliance with all federal, state, local, industry, contractual, and company regulations, standards, specifications, and best practices, where and when relevant.

  8. Provide various support such as conducting research, updating and managing client and project management tools, and assisting with other operational tasks, as needed.

 

While you will not have any supervisory responsibilities upon immediate hire, this position will eventually grow into a leadership role. When that time comes, you will also:

 

  1. Excel at setting expectations with a team, discussing project goals and outcomes, and delegating, all while keeping the company vision at the forefront.

  2. Oversee daily operations and make adjustments as necessary to ensure the team is consistently working together toward common goals.

  3. Understand the importance of providing both positive reinforcement, as well as constructive feedback to your team. You tackle difficult conversations with timeliness and ease to help keep the team on track.

  4. Desire to help your team succeed beyond their current roles. You thrive on identifying areas where they are strong, as well as areas where additional training and support can help them improve. 


You’ll Excel When You Embody:

  • Attention to Detail – The ability to be thorough and accurate when reading, interpreting and performing tasks. 

  • Communication – Effectively listens and shares knowledge and information with others. Adapts communication style to audience and fosters effective communication with others. Seeks the simplest way to clearly communicate what is needed.

  • Creativity + Innovation – Questions conventional approaches; shares insights and ideas on how to do things differently and/or better; designs and implements new, more efficient and effective ways of doing business; turns chaos into process.

  • Organization + Time Management – Works effectively in order to achieve a goal, complete a project or meet a deadline in a specified period of time. Communicates openly with others when obstacles occur.

  • Problem-Solving Skills – Embodies critical thinking skills to work through the details of a problem to reach a solution. Resourceful in looking for information and solutions.

  • Self-Starter – Effectively works independently with little guidance or oversight. Asks questions and seeks guidance, as needed. Self-motivated to accomplish goals.

 

Our Company Values:

 

Our Values are the foundation upon which everything we do is built. They establish the guidelines for how we work together best and serve our clients.

 

  • Compassionate – We are understanding, sympathetic, and always show our clients and one another the utmost care and concern.

  • Non-judgmental – We never pass judgement on our clients’ circumstances, personal experiences, or struggles. We walk beside them to help them reach their goals.

  • Respect – We listen, respond, and act with politeness and kindness in every situation, even when we don’t agree on something or we have a differing opinion or idea. 

  • Honesty –  We are truthful in our interactions, with our words, and with our clients and one another. Even when hard things must be discussed, we share them with courage. 

  • Integrity –  We do the things we say we’re going to do. We keep our promises – and when we cannot keep them, we communicate why we can’t openly and honestly.

  • Loyalty – We are committed to being there for one another and our clients. We see things through to the end and always have each others’ backs.


Perks to Look Forward To:

 

As part of the Your Declutter Coach team, below are some perks you can look forward to:

 

  • 100% remote work (must be a resident of the state of Arizona)

  • Flexible work schedule

  • NO Saturdays and Sundays and we strive for NO Fridays

  • All major holidays off (and a few others, too!) 

  • Low-pressure, low-stress work environment

  • Empowered to make decisions and solve problems 

 

Supervisory Responsibility

This position will have no immediate supervisory responsibilities, but will add supervisory responsibilities as the company grows and the position expands.

 

Work Environment

This is a 100% remote position; however, candidate must be a resident of the state of Arizona. Your work environment may be of your own choosing, whether that’s in a home office, the playground, the beach, or elsewhere. You are responsible for securing your own work location, including any associated costs and fees.

 

Physical Demands

The physical demands described below are representative of those that must be met by an employee to successfully perform the essential functions of this position:

  • Prolonged periods sitting at a desk and working on a computer.

  • Able to speak and hear clearly to communicate in writing, by phone, and by video.

 

Position Type/Expected Hours of Work

This is a part-time remote work position with a flexible schedule that consists of approximately 10 hours of work per week. Candidates must be a resident of the state of Arizona. There may be a chance for increased hours during busy periods and/or as the company grows. 

 

Travel

Some minimal travel for quarterly team meetings possible.

 

Education and Experience

  1. Minimum of two years of related work experience required.

  2. Intermediate technical skills and ability to figure out things as they arise.

  3. Relevant operations and/or project management certification or degree highly desired.

  4. Experience using the following a plus: Google Suite, Wix (or other website platform), 17Hats (or other client relationship management software), ActiveCampaign (or other email platform), and Acuity Scheduling (calendar scheduling software)

 

Work Authorization 

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.

 

Equal Employment Opportunity

Wendy Zanders - Your Declutter Coach, LLC (Your Declutter Coach) is committed to creating job opportunities for those who may otherwise have a difficult time securing employment due to their own neurodiverse needs or those of their family. We encourage and welcome applicants with special needs and parents of special needs children to apply.

 

Your Declutter Coach provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, age, disability or genetic information (including family medical history). Your Declutter Coach complies with applicable federal, state, and local laws governing nondiscrimination in employment in every location in which the company operates. We take this policy seriously and apply it to all terms and conditions of employment, including but not limited to: recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.


Other Duties

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this position. Duties, responsibilities, and activities may change at any time with or without notice.